Shipping policy

Shipping Policy

Thank you for shopping with PupChill®.

Order Processing All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays.

Delivery within Australia We currently ship within Australia only. Shipping costs are calculated at checkout based on your delivery address and order weight.

Estimated Delivery Times Once dispatched, orders are typically delivered within 3–7 business days depending on your location.

Order Tracking A tracking number will be sent to you by email as soon as your order has been shipped.

Shipping Issues If your order hasn't arrived within the expected timeframe, please don't hesitate to contact us using the details provided in our contact information.